Warranty Information
Warranty Information
Two-Year Replacement Warranty
At MovieMate, we stand behind the quality of our products. That's why we offer a comprehensive two-year replacement warranty on all of our 4K and HD smart projectors with built-in media. We want you to enjoy your MovieMate experience with complete peace of mind.
What’s Covered
- Replacement Coverage: If your MovieMate projector experiences any defects in materials or workmanship within two years of purchase, we will replace it at no additional cost.
- Free Shipping: We will cover the shipping costs for the return of the defective product and the delivery of the replacement.
What’s Not Covered
- Accidental Damage: Damage caused by misuse, accidents, or unauthorized repairs is not covered by the warranty.
- Normal Wear and Tear: Wear and tear that naturally occurs from regular use is not included in the warranty.
- Exclusions: Warranty does not cover damages resulting from natural disasters, power surges, or other external factors beyond our control.
How to Make a Warranty Claim
-
Contact Us: Reach out to our customer service team at support@shopmoviemate.com Provide your order number, a description of the issue, and any relevant photos if possible.
-
Return Instructions: Our team will guide you through the return process, including shipping instructions and any necessary documentation.
-
Replacement Processing: Once we receive and inspect the defective product, we will process your replacement and send it to you promptly.
Customer Support
Our dedicated customer support team is here to assist you with any questions or concerns you may have about our warranty. Don’t hesitate to contact us for support or further information.
Thank you for choosing MovieMate. We’re committed to ensuring you have an exceptional experience with our products.
Warm regards,
The MovieMate Team