FAQs
Frequently Asked Questions (FAQs) - Moviemate Pro & Gaming Bundle
Q: What is Moviemate?
A: Moviemate is a cutting-edge smart projector designed to elevate your entertainment experience. Featuring advanced technology, versatile connectivity options, and stunning 4k visuals, Moviemate brings the cinema experience to your home.
Q: Is Moviemate Pro a standalone device, or does it need to be connected to a phone?
A: Moviemate Pro is a standalone device with its own operating system, Android 14.0, eliminating the need for a phone connection. To unlock its full potential and access a wide range of content, a Wi-Fi/Internet connection is required. However, Moviemate Pro also offers the flexibility to connect your phone using AirPlay/Miracast for a more personalized streaming experience.
Q: How do I use Moviemate Pro?
A: Using Moviemate Pro is simple! It's a plug-and-play device with HDMI support, a USB port, Bluetooth, and even a headphone jack for a personalized audio experience. Simply connect, power on, and enjoy your favorite content. For more details, refer to the user manual included with your purchase.
Q: What are the specifications of Moviemate Pro?
A: Moviemate Pro boasts the following specifications:
- MediaTek MT5896 High Performance Quad Core
- 128GB+8GB ROM storage
- Built-in app store with over 50,000 apps
- 11W surround sound speaker
- Auto Keystone Correction
- 180-degree rotating stand
- 32-130-inch adjustable screen size
Q: What is the screen size of Moviemate Pro?
A: Moviemate Pro features auto screen adjustment up to 130 inches for a customizable viewing experience. The screen size can be adjusted from 32 inches to 130 inches according to your preference.
Q: Does Moviemate Pro come with a warranty?
A: Yes, Moviemate Pro is backed by a two-year replacement warranty. We stand by the quality of our product, and if you encounter any issues within the first two years of purchase, we will replace your Moviemate Pro unit. For warranty inquiries or to initiate a replacement, please contact our customer support at support@shopmoviemate.com.
Q: Can Moviemate Pro be connected to external speakers?
A: Yes, even though Moviemate Pro has built-in speakers, you can connect it to external speakers using either Bluetooth or an auxiliary 3.5mm cable.
Q: How do I track my order?
A: You can track your order using the 'Track Your Order' page on our website. Simply enter your order number and email address. Tracking information is always emailed to you after your order has been shipped.
Q: What is the shipping process for Moviemate Pro?
A: Moviemate Pro is currently shipped to The United Kingdom, United States, Canada, The Netherlands, Italy, Greece, Croatia, Norway, Sweden, Switzerland, Qatar, Luxembourg, Iceland, Spain, France, Australia, UAE, Brazil, New Zealand, Switzerland, Germany, Denmark, Poland, Finland, and Ireland.
Orders placed before 12:00 pm (GMT) during business days (Monday to Friday) will be dispatched on the same day. Orders placed on Saturday and Sunday will be dispatched the following Monday. Shipping times and costs vary based on your location and the selected shipping method. For detailed information, please visit our Shipping page.
Q: Do I need to pay customs tax?
A: At Moviemate Pro, we strive to offer you a hassle-free experience, so the price you pay is all tax-inclusive, and you won't need to pay any custom duties or additional fees.
Q: How can I initiate a return?
A: If you're not satisfied with your Moviemate Pro, you can initiate a return within 30 days of purchase. Ensure the item is in unused condition and in its original packaging. Contact our customer support at support@shopmoviemate.com with your order number and reason for the return. For more details, refer to our Returns Policy.
Q: How can I contact Moviemate Pro for support?
A: We love hearing from our customers! You can reach out to us via email at support@shopmoviemate.com. Our dedicated team is available from Monday to Friday, 9:00 AM to 5:00 PM GMT. For additional assistance, connect with us on Instagram and Facebook.
FAQs Specific to the Moviemate Gaming Bundle
Q: What is included in the Moviemate Gaming Bundle?
A: The Moviemate Gaming Bundle includes the Moviemate Pro projector, a 4K gaming stick preloaded with 50,000 retro classic games, two wireless controllers, a remote control, a user manual, a power cord, and an HDMI cable.
Q: What types of games are included on the gaming stick?
A: The gaming stick is preloaded with 50,000 retro classic games and supports 9 different emulators, offering a vast library of timeless favorites suitable for kids aged 5 and up.
Q: Can I download more games to the gaming stick?
A: Yes, you can download additional games to the gaming stick. Simply follow the steps outlined in the user manual to transfer new games using a TF card and card reader.
Q: How many players can use the Moviemate Gaming Bundle at the same time?
A: The Moviemate Gaming Bundle supports up to 4 players simultaneously using the 2.4G wireless controllers included in the package.
Q: Is the Moviemate Gaming Bundle suitable for outdoor use?
A: While the Moviemate Pro projector is primarily designed for indoor use, it can be used outdoors in controlled environments. Ensure the projector is protected from the elements and extreme conditions, and be mindful of the ambient light levels for optimal viewing.
Q: What should I do if I encounter issues with the gaming stick?
A: If you encounter any issues with the gaming stick, first ensure that it is properly connected to the Moviemate Pro projector and that all necessary files are correctly loaded. Refer to the troubleshooting section in the user manual. If the issue persists, contact our customer support at support@shopmoviemate.com for further assistance.
Q: Can the gaming stick be used with other devices?
A: The gaming stick is designed to work specifically with the Moviemate Pro projector. While it may be compatible with other HDMI-compatible devices, the optimal experience and full range of features are designed for use with the Moviemate Pro projector.